Privacy Policy

Last updated: September 14, 2026

Maison Celeste Trading, operating under the name Maison Celeste, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Maison Celeste is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, transaction details, payment method, payment confirmation, and other information necessary to process your payment. Payment information may be processed securely by our payment providers.

• Account information, including your username, password, preferences, and settings, where applicable.

• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when contacting our customer service or otherwise communicating with Maison Celeste.

• Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, subscribe to communications, or contact us.

• Automatically through the Services, including information collected from your device when you browse our website and through cookies and similar technologies.

• From our service providers, including providers that help us operate our website, process payments, fulfil orders, provide analytics, or deliver other services on our behalf.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and improve the Services, process and fulfil your orders, process payments, arrange shipping and delivery, communicate with you regarding your purchases, manage your account where applicable, facilitate eligible returns or exchanges, and provide customer support.

We may also use information about your interactions with our website to improve your shopping experience and recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law and where you have provided the necessary consent, we may use your personal information to send promotional communications, including email or other marketing communications.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in our communications.

Security and Fraud Prevention

We may use personal information to help maintain the security of our Services, authenticate accounts, detect and prevent fraud, investigate suspicious or unlawful activity, and protect Maison Celeste, our customers, and our Services.

Communicating With You

We may use your personal information to respond to enquiries, provide customer support, communicate regarding your orders, and maintain our relationship with you.

Legal Reasons

We may process your personal information where necessary to comply with applicable laws, regulations, legal proceedings, governmental requests, or other lawful obligations, or to establish, exercise, or defend our legal rights.

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary for legitimate business purposes and as permitted by applicable law.

These parties may include:

• Shopify and service providers that assist us with website hosting, payment processing, analytics, customer support, cloud services, order fulfilment, and shipping.

• Payment providers that process payments securely on our behalf.

• Shipping and delivery partners that require information such as your name, address, phone number, and order details to deliver your purchase.

• Marketing and advertising partners, where permitted by applicable law and where appropriate consent has been obtained.

• Professional advisers, such as legal, accounting, or financial advisers where necessary.

• Government authorities or legal bodies where disclosure is required by law or necessary to protect our legal rights.

• Business transaction parties in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction.

We do not sell your personal information as a business practice.

Relationship With Shopify

The Services are hosted by Shopify, which provides the technology that enables us to operate our online store.

Information you submit through the Services may be processed by Shopify and by third-party providers that support the operation of our store. Such providers may be located in countries other than the country in which you reside.

Shopify may process personal information in accordance with its own privacy policies and applicable laws.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors interact with our Services, improve performance, and support marketing or analytics activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

If you choose to visit a third-party website, we recommend reviewing its privacy policy and terms before providing any personal information.

Maison Celeste is not responsible for the privacy, security, content, or practices of third-party websites that we do not operate or control.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children below the applicable age of consent in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete such information.

Security and Retention of Your Information

We take reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfil transactions, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to personal information we hold about you.

• Right to Delete: You may request deletion of your personal information, subject to applicable legal exceptions.

• Right to Correct: You may request correction of inaccurate or incomplete personal information.

• Right to Data Portability: Where applicable, you may request a copy of certain personal information in a commonly used format.

• Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent.

• Right to Object or Restrict Processing: Where applicable, you may have the right to object to or request restriction of certain processing activities.

• Marketing Preferences: You may unsubscribe from promotional communications at any time by using the unsubscribe option included in our emails.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

To exercise your privacy rights, please contact us using the information provided below.

International Transfers

Because Maison Celeste works with international service providers, including Shopify, payment providers, shipping companies, analytics providers, and other technology providers, your personal information may be transferred to, stored in, or processed in countries outside the United Arab Emirates.

Where required by applicable law, we take appropriate measures designed to provide an adequate level of protection for personal information transferred internationally.

Product Returns and Personal Information

When processing an eligible return, exchange, or cancellation, we may use the personal information associated with your order to verify the purchase and process the request.

For hygiene and product-safety reasons, Maison Celeste does not accept returns or exchanges for fragrances that have been opened, used, sprayed, or otherwise tampered with, except where required by applicable law.

Products eligible for return must remain unopened and in their original condition and packaging.

This provision does not limit any mandatory consumer rights that may apply under applicable law.

Complaints

If you have concerns regarding how Maison Celeste processes your personal information, please contact us using the contact details below.

Where applicable, you may also have the right to submit a complaint to the relevant data protection or regulatory authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy and, where required, provide additional notice.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Maison Celeste Trading
United Arab Emirates

Email: mirageagency24@gmail.com
Phone: +971 58 551 0788
Address: AL YASMEEN - AJMAN 

For purposes of applicable data protection laws, Maison Celeste Trading, operating under the name Maison Celeste, is responsible for the processing of your personal information as described in this Privacy Policy.

Maison Celeste Trading